Thanks for shopping at Diana Pereira Studio. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Digital files: Because digital files can’t be returned once downloaded, all sales are final. However, if there’s ever an issue with your file or you accidentally purchased the same artwork twice, please contact me — I’m happy to resolve it.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Need help?
Contact us at hello@dianapereirastudio.com for questions related to refunds and returns.
